LeazesMag 0 Posted March 16, 2006 Share Posted March 16, 2006 My neighbour has had trouble for ages with his modem, and his PC, we have uninstalled some rubbish he had on there, got a new modem tested it and it is OK but still will not log on having tried freeserve, virgin and another disk. We have absolutely no idea what is causing his PC to not connect when everything seems to be working. So he is going to copy all his photos etc onto disks and anything else he wants to keep and we will then fdisk his pc and re-install his windows 98SE and components from scratch. Not having done this before, is there any pitfalls to look out for or any tips to help make a good job ?? He's a pensioner, so still wants to stick with w98 and dial up internet connections. Link to comment Share on other sites More sharing options...
Jimbo 175 Posted March 16, 2006 Share Posted March 16, 2006 From memory you need a boot disk with FDISK on it, you boot from that, you then choose the option, DELETE PRIMARY DOS PARTITION, you then go back to the first menu and then choose the the option CREATE PRIMARY DOS PARTION, its very straightforward. http://www.techrescue.net/guides/prepdrv6e.asp http://www.techrescue.net/guides/prepdrv6a.asp Link to comment Share on other sites More sharing options...
Rob W 0 Posted March 17, 2006 Share Posted March 17, 2006 But its the absolute nuclear option presumably you've looked at whatever security settings he has on his PC Leazes? |We had problems with a laptop at work where the guy had set his security SOOOOOOOOOO High nowt could go either way Link to comment Share on other sites More sharing options...
peasepud 59 Posted March 17, 2006 Share Posted March 17, 2006 But its the absolute nuclear option presumably you've looked at whatever security settings he has on his PC Leazes? |We had problems with a laptop at work where the guy had set his security SOOOOOOOOOO High nowt could go either way 107637[/snapback] Im with Rob on this one, personally I dont think that it should require a format to fix connection problems. Not wanting to sound patronising but have you checked everything? what is actually happening ie to test the modem try using phone dialer (which I think is in accesories) and calling your mobile number, that will verify if the modem and line are ok, if that doesnt work then check daft things such as ensuring you havent got the "dial x for outside line" etc box ticked, that your not disconnecting before it has a chance to answer (theres a setting in modem that says how many rings before a connection, try upping that). Link to comment Share on other sites More sharing options...
Rob W 0 Posted March 17, 2006 Share Posted March 17, 2006 Also check if the servers need authentication I'd take his modem and try it on your machine as well - you probably have an old dial up account around Link to comment Share on other sites More sharing options...
LeazesMag 0 Posted March 17, 2006 Author Share Posted March 17, 2006 (edited) thanks for the help lads.....here is the link the last time I asked, yes it's been dragging THAT long..... http://www.toontastic.net/forum/index.php?showtopic=2073&hl= He now has a new modem, which appears to work, it just won't go onto or into the site to register and login....any site ..... We have binned loads of basically crap programmes he had ie demos, some poxy wordpro extra that he didn't need. all sorts of things, just to see if something was clashing...I do have a feeling that despite re-installation of his windows disk, there is a file missing or corrupt somewhere I will think about your replies and any others which are welcome EDIT. forgot - has anyone ever ran an SFC scan ? Edited March 17, 2006 by LeazesMag Link to comment Share on other sites More sharing options...
Rob W 0 Posted March 19, 2006 Share Posted March 19, 2006 Leazes - when you say it won't go into the site is it dialling up? - you should be able to hear it If its not dialling then the problem lies in the computer/modem - if it is dialling then it 's the settings - sure you have the right number to dial, the correct password etc Persumably the computer recognises the modem is there and its OK? Looking at thr original email his dial up connection should NOT be set to LAN unless he has one - it should list his dialups in the drop down Can you post all the settings he has on IE - everything on all the tabs........... These things are a bastard once someone changes something I'm afraid If he has a Yahoo account has he tried to access it over the web directly ? http://edit.europe.yahoo.com/config/login?...t.yahoo.com/%3f Link to comment Share on other sites More sharing options...
LeazesMag 0 Posted March 19, 2006 Author Share Posted March 19, 2006 Leazes - when you say it won't go into the site is it dialling up? - you should be able to hear it If its not dialling then the problem lies in the computer/modem - if it is dialling then it 's the settings - sure you have the right number to dial, the correct password etc Persumably the computer recognises the modem is there and its OK? Looking at thr original email his dial up connection should NOT be set to LAN unless he has one - it should list his dialups in the drop down Can you post all the settings he has on IE - everything on all the tabs........... These things are a bastard once someone changes something I'm afraid If he has a Yahoo account has he tried to access it over the web directly ? http://edit.europe.yahoo.com/config/login?...t.yahoo.com/%3f 107994[/snapback] It recognises the new modem, and dials up, but the screen just goes blank [white] it does this using virgin dial up and also did using freeserve. I did untick the LAN settings, which may have been connected to some stuff his son had been doing which we have now uninstalled. He DID go straight into yahoo before it went tits up. I will get him to write down all his settings Link to comment Share on other sites More sharing options...
LeazesMag 0 Posted March 20, 2006 Author Share Posted March 20, 2006 His default connection is Freeserve for John.fsnet.co.uk Automatically detect settings is ticked In properties, he has phone nr 0845 6075602 Use Area Code is ticked Connect using Intel R 537EP modem Allowed Protocols - TCP/IP is ticked Type of dial up server - PPP,Internet,windows NT server, windows 98 Start Terminal Screen minimized is ticked [what is this] Multilink - Do not use additional devices is ticked When trying to setup a new connection [from internet explorer] ========================= he gets a message "failed to load the Internet Connection Wizard Component" This is why I tried to install a different IP, in this instance Virgin, and why I decided to re-install windows 98, internet explorer etc, but with no change When attempting to log onto the internet via internet explorer ======================================== "Failed to connect to remote computer, invalid name or password" despite setting up a new account off line [see above as unable to load Internet Connection Wizard] He has also found a disk which he says he has had since he got the PC, and its a system restore disk which will restore the original settings........is this a better alternative to FDisk etc ? All help appreciated. Link to comment Share on other sites More sharing options...
Rob W 0 Posted March 20, 2006 Share Posted March 20, 2006 http://www.pcurtis.com/mailbuild.htm http://www.pcurtis.com/dixfree.htm might be worth a look - especially the second one (which gives different number to dialup!!) Link to comment Share on other sites More sharing options...
LeazesMag 0 Posted March 28, 2006 Author Share Posted March 28, 2006 He ran his restore disk that I described earlier. It actually worked a treat, all the crap he had has gone, and it boots up really fast. And looks great ie first class working order. However, while the problems with connection wizard have gone, we tried to register with freeserve and tiscali and both times it said that it couldn't see the modem due to a hardware error/failure .. The modem is new, it works, we also changed slots as it put it into com3 while coms 1 and 2 were both empty "with no modem installed", after changing the slot at the back of the PC it still said the modem is in com 3 !!!!!! How do you change com slots ? Should the modem be in com 1 or com 2 ? Link to comment Share on other sites More sharing options...
Rob W 0 Posted March 28, 2006 Share Posted March 28, 2006 Is this a new modem that supports Plug 'n Play? Exactly what brand and type is it? Check the Setup to see thet it is set to Telephone Modem To change the Port setting go Control Panel, Printers & other hardware, Modems, Select modem, click properties advanced, advanced Port settings and there is a drop down selector you might want to reduce the settings for the receive and transmit buffers down form the normal HIGHEST setting also check the default settings http://www.microsoft.com/resources/documen...t.mspx?mfr=true has links Link to comment Share on other sites More sharing options...
LeazesMag 0 Posted March 31, 2006 Author Share Posted March 31, 2006 (edited) After running the re-installation disk, and checking EVERYTHING again, I re-installed the new moden.....and hey presto....... When the Internet Connection Wizard started working again, I guessed we were on the right track. He's finally on tiscali. What the trouble has been, we will never know. So I can put this problem to bed, and many thanks rob and PP for the help Edited March 31, 2006 by LeazesMag Link to comment Share on other sites More sharing options...
Rob W 0 Posted April 1, 2006 Share Posted April 1, 2006 very frustrating this sort of thing.......... glad he's sorted and a million reincarnations foregone by Leazes for spending so much time helping the old Link to comment Share on other sites More sharing options...
LeazesMag 0 Posted April 2, 2006 Author Share Posted April 2, 2006 (edited) very frustrating this sort of thing.......... glad he's sorted and a million reincarnations foregone by Leazes for spending so much time helping the old 113245[/snapback] old ........ ???? What I have learned Rob is I wish I had used Norton Ghost when this PC was new [as I was told to do] before filling it with gigs of the stuff that accumulates over a couple of years Edited April 2, 2006 by LeazesMag Link to comment Share on other sites More sharing options...
Rob W 0 Posted April 2, 2006 Share Posted April 2, 2006 very frustrating this sort of thing.......... glad he's sorted and a million reincarnations foregone by Leazes for spending so much time helping the old 113245[/snapback] old ........ ???? What I have learned Rob is I wish I had used Norton Ghost when this PC was new [as I was told to do] before filling it with gigs of the stuff that accumulates over a couple of years 113427[/snapback] "He's a pensioner," a saint that's what you are I'll be round to conduct the requisite martydom on Tuesday Link to comment Share on other sites More sharing options...
LeazesMag 0 Posted April 2, 2006 Author Share Posted April 2, 2006 very frustrating this sort of thing.......... glad he's sorted and a million reincarnations foregone by Leazes for spending so much time helping the old 113245[/snapback] old ........ ???? What I have learned Rob is I wish I had used Norton Ghost when this PC was new [as I was told to do] before filling it with gigs of the stuff that accumulates over a couple of years 113427[/snapback] "He's a pensioner," a saint that's what you are I'll be round to conduct the requisite martydom on Tuesday 113618[/snapback] shame I can't share the few cans of beer he's bought me Link to comment Share on other sites More sharing options...
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