ewerk 30544 Posted February 2, 2018 Share Posted February 2, 2018 I had a load of problems with Plusnet, probably down to their shitty router which they refused to replace so I switched to BT and it's been perfect since getting it in. £32 a month including BT Sport and getting about 40 mbps which is plenty for me. Link to comment Share on other sites More sharing options...
ewerk 30544 Posted February 2, 2018 Share Posted February 2, 2018 Also, part of the reason that I went with BT is that they will cover any early termination charges from your existing provider up to £300. Link to comment Share on other sites More sharing options...
Christmas Tree 4725 Posted February 2, 2018 Author Share Posted February 2, 2018 59 minutes ago, strawb said: I’ve always had BT and they have been decent. I pay £50 a month for some nerdy super speeds or some shit though. If the router is dropping WiFi, change the router? Or your house could have dead spots? Its the Haweii hg633 router and google is full of the same issue with it. I begrudge paying £150 - £200 for a good router. Annoying as I have a BT HomeHub 5 sitting there but it’s locked to BT. I have read you can use it as a bridge for WiFi so I might give that a try first. Link to comment Share on other sites More sharing options...
Gemmill 44804 Posted February 2, 2018 Share Posted February 2, 2018 Yeah that sounds like something you should definitely be able to do. Link to comment Share on other sites More sharing options...
Christmas Tree 4725 Posted February 2, 2018 Author Share Posted February 2, 2018 38 minutes ago, ewerk said: Also, part of the reason that I went with BT is that they will cover any early termination charges from your existing provider up to £300. Aye, that’s whats leading my decision. I’m having a little flirt with Sky TV but can’t justify the cost given all the other free options. Link to comment Share on other sites More sharing options...
NJS 4377 Posted February 2, 2018 Share Posted February 2, 2018 Virgin are great when it works but shit when there's problems but I get the impression that's universal. Actually if you're lucky enough to get through to the techies in Widnes or some other Lancashire shit hole then they're brilliant, get India and you're fucked. Link to comment Share on other sites More sharing options...
Andrew 4747 Posted February 2, 2018 Share Posted February 2, 2018 7 minutes ago, NJS said: Virgin are great when it works but shit when there's problems but I get the impression that's universal. Actually if you're lucky enough to get through to the techies in Widnes or some other Lancashire shit hole then they're brilliant, get India and you're fucked. They're far more effective if you talk to them on twitter than on the phone when there are service issues. Link to comment Share on other sites More sharing options...
Dr Gloom 21912 Posted February 2, 2018 Share Posted February 2, 2018 BT offer the worst customer service I ever experienced in my life Link to comment Share on other sites More sharing options...
Ayatollah Hermione 13856 Posted February 2, 2018 Share Posted February 2, 2018 I’m with Virgin and it’s sound 90% of the time but, like NJS says, when it drops, it drops like a stone. What’s worse is they’ll go through their little troubleshooting sheet every single time, even when it’s been established it isn’t anything on there that’s the issue. Also, our area had a “fault” that was fixed one week and then they were back out to fix it again I.e. one of their engineers fucked up and they had to scramble an excuse together. Link to comment Share on other sites More sharing options...
Howmanheyman 33111 Posted February 3, 2018 Share Posted February 3, 2018 On 01/02/2018 at 14:34, Gemmill said: Pretty sure you were told at the time that Talk Talk were brutal. Another case of asking advice and ignoring it. In short, I'm pleased that you've had a terrible experience with them. I'm pretty sure I told him they were fucking cacka, like. Link to comment Share on other sites More sharing options...
Holden McGroin 6581 Posted March 2, 2018 Share Posted March 2, 2018 On 02/02/2018 at 00:15, Christmas Tree said: Well I haven’t picked yet but I never had any problems with BT and going with them would take care of my £150.00 termination fee. Other than your set up fiasco have you had problems with BT? What I don’t understand is that (like electric or gas), they mostly all use the same infrastructure so actual end use should not very greatly between the likes of infinity 2 or Sky Max. Judging by google, my issues seem to revolve around talk-talks shit router which drops WiFi. Not quite. Normally openreach engineers are dispatched via your ISP to fix issues from home to exchange but the bigger ISPs unbundle the exchanges, thus using their own infrastructure. But an ISPs customer service makes it worthwhile, especially if you have an issue. Talk Talk are well known to have horrific customer support. Link to comment Share on other sites More sharing options...
Christmas Tree 4725 Posted March 2, 2018 Author Share Posted March 2, 2018 17 minutes ago, Holden McGroin said: Not quite. Normally openreach engineers are dispatched via your ISP to fix issues from home to exchange but the bigger ISPs unbundle the exchanges, thus using their own infrastructure. But an ISPs customer service makes it worthwhile, especially if you have an issue. Talk Talk are well known to have horrific customer support. As it happens my BT router is getting delivered today (fingers crossed). As I still have my old BT router from last year I’m hoping to utilise 2 in the house. I’ve read something about using it to extend your WiFi. Regardless just ecstatic to be free of Talk Talk. Link to comment Share on other sites More sharing options...
Howmanheyman 33111 Posted March 2, 2018 Share Posted March 2, 2018 2 minutes ago, Christmas Tree said: As it happens my BT router is getting delivered today (fingers crossed). As I still have my old BT router from last year I’m hoping to utilise 2 in the house. I’ve read something about using it to extend your WiFi. Regardless just ecstatic to be free of Talk Talk. Life's what you make it, CT. Link to comment Share on other sites More sharing options...
Alex 35059 Posted March 2, 2018 Share Posted March 2, 2018 Link to comment Share on other sites More sharing options...
Meenzer 15518 Posted March 2, 2018 Share Posted March 2, 2018 Link to comment Share on other sites More sharing options...
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