ewerk 31195 Posted February 12, 2016 Share Posted February 12, 2016 He's a pool boy in the Caribbean. Link to comment Share on other sites More sharing options...
Gemmill 46027 Posted February 17, 2016 Share Posted February 17, 2016 Looks like I might finally be getting some movement on my broadband woes after emailing the MD of Product Management at BT Wholesale yesterday. Lots of apologetic responses this morning. It's such a stitch up cos Wholesale won't deal with the consumer, only the ISP, so you end up with a situation where they have no accountability to the end user. Anyway, heads are getting clashed together there today, especially after I grassed up the manager by name that failed to provide an update on my order yesterday. ..... And I've just had a call to tell me I'll have broadband by 2pm today. So aye, use LinkedIn to get the contact details of important people at whatever company you're having problems with and complain directly to them. Link to comment Share on other sites More sharing options...
The Fish 10963 Posted February 17, 2016 Share Posted February 17, 2016 Well done Gemmill. Though, if they could spit in your broadband, I'm sure they would. Link to comment Share on other sites More sharing options...
Christmas Tree 4824 Posted February 17, 2016 Author Share Posted February 17, 2016 After lots of googling I once managed to get through to the PA of the CEO of O2. Sorted my problem very quickly. Link to comment Share on other sites More sharing options...
TheGingerQuiff 2412 Posted February 17, 2016 Share Posted February 17, 2016 What a grass! Link to comment Share on other sites More sharing options...
Gemmill 46027 Posted February 17, 2016 Share Posted February 17, 2016 They had their chance to do things properly. They forced me to go nuclear. Link to comment Share on other sites More sharing options...
Alex 35573 Posted February 17, 2016 Share Posted February 17, 2016 Listen to David Lightman there Link to comment Share on other sites More sharing options...
Gemmill 46027 Posted February 17, 2016 Share Posted February 17, 2016 had to Google that. They can't handle my WOPR. Link to comment Share on other sites More sharing options...
Alex 35573 Posted February 17, 2016 Share Posted February 17, 2016 Link to comment Share on other sites More sharing options...
Kid Dynamite 7169 Posted February 17, 2016 Share Posted February 17, 2016 Looks like I might finally be getting some movement on my broadband woes after emailing the MD of Product Management at BT Wholesale yesterday. Lots of apologetic responses this morning. It's such a stitch up cos Wholesale won't deal with the consumer, only the ISP, so you end up with a situation where they have no accountability to the end user. Anyway, heads are getting clashed together there today, especially after I grassed up the manager by name that failed to provide an update on my order yesterday. ..... And I've just had a call to tell me I'll have broadband by 2pm today. So aye, use LinkedIn to get the contact details of important people at whatever company you're having problems with and complain directly to them. Aye that's usually the way to go. When I was waiting on my mortgage from the post office I rang up after 2 months to be told it was 1/3rd of the way through the pile. After contacting the regional boss to say I'd rather scrap the whole thing and go with someone else than wait 6 months for a mortgage, it was delivered through the letterbox the following morning Link to comment Share on other sites More sharing options...
Christmas Tree 4824 Posted April 8, 2016 Author Share Posted April 8, 2016 Well finally just signed up with BT. £10 a month for infinity 1 fibre broadband and £100 cash back. Happy enough. Link to comment Share on other sites More sharing options...
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