Complaining

[Christmas Tree 4920]

Having had a shit load of problems recently with o2 and no satisfaction via the call centres, i decided to to complain.

 

Trying to get an email address, as with most big companies, to complain too was a nightmare. You seem to go through various FAQ scenarios without ever getting a complaints department.

 

So on Friday I had a quick google and found email addreses for Ronan Dunne (the CEO of O2) and his sidekick, Matthew Key. Off went a letter detailing my tales of woe and suprise suprise, an email back from The CEO's PA saying they are looking into it and will be back to me shortly.

 

Well done Mr Dunne.

 

I fully expect a call at some stage from someone way down the chain, but as the complaint has landed on their lap via the CEO's office I would hope for a swift resolution and some freebies.

 

Its always worth heading to the head honcho if the usual staff fuck you around.

 

Anyone else had any success going to the top?

[LeazesMag 0]

Having had a shit load of problems recently with o2 and no satisfaction via the call centres, i decided to to complain.

 

Trying to get an email address, as with most big companies, to complain too was a nightmare. You seem to go through various FAQ scenarios without ever getting a complaints department.

 

So on Friday I had a quick google and found email addreses for Ronan Dunne (the CEO of O2) and his sidekick, Matthew Key. Off went a letter detailing my tales of woe and suprise suprise, an email back from The CEO's PA saying they are looking into it and will be back to me shortly.

 

Well done Mr Dunne.

 

I fully expect a call at some stage from someone way down the chain, but as the complaint has landed on their lap via the CEO's office I would hope for a swift resolution and some freebies.

 

Its always worth heading to the head honcho if the usual staff fuck you around.

 

Anyone else had any success going to the top?

 

always go to the top man.

 

i am thinking of combining my phone [o2] with my ISP.......

[Gejon 2]

A few companies I have worked for always shit themselves when a complaint has come through via a top dog. It's the best way to get something sorted in my experience.

[Tooj 17]

I've never had any complaints with O2 - no matter what service I've had with them.

[Tooj 17]

Their broadband is shit hot too.

[Christmas Tree 4920]

I've never had any complaints with O2 - no matter what service I've had with them.

 

 

I have been with them for Donkeys and have mobile, broadband and home phone. There service has always been first class until recently they made a change to my sim (as I was leaving to go abroad) resulting in being unable to phone , text or connect to the internet.

 

3 weeks later I can now ring out, connect to the internet but am unable to text.

 

I have spoken to zillions of call centre staff and have literally just go to the end of my tether.

 

I expect to be texting once again very soon.

[Christmas Tree 4920]

A few companies I have worked for always shit themselves when a complaint has come through via a top dog. It's the best way to get something sorted in my experience.

 

I know when I was sitting in the Directors chair I would always go out of my way to resolve any complaint that got through to me. (Was always terrified of being forced onto watchdog with Anne Robinson)

[The Fish 11080]

recently got a couple of texts telling me to log into O2 and enter a code, but when I do log in, I'm not prompted and can't see where it might go, anyone else had the same?

[Christmas Tree 4920]

recently got a couple of texts telling me to log into O2 and enter a code, but when I do log in, I'm not prompted and can't see where it might go, anyone else had the same?

 

 

If your topping up £10 or £15 a month they send ou a code to win a mystery shitty gift.

 

http://topupsurprises.o2.co.uk/non-flash2.html?gameType=gold

[Phil 6]

Why waste your time, make a complaint with OffCom and ask if they can contact O2 on your behalf. You'll have someone ring back within the hours saying sorry and kissing your arse as they get charged over a grand if OffCom decide to take up the case, even if you dont win...

 

 

I got out of my Vodafone contract this way back in 2002. The gits thought it was ok to take a mast down in my area so I had no signal!

[The Fish 11080]

recently got a couple of texts telling me to log into O2 and enter a code, but when I do log in, I'm not prompted and can't see where it might go, anyone else had the same?

 

 

If your topping up £10 or £15 a month they send ou a code to win a mystery shitty gift.

 

http://topupsurprises.o2.co.uk/non-flash2.html?gameType=gold

I'm on contract dahling