Besty 4 Posted January 4, 2010 Share Posted January 4, 2010 Anyone a field service tech (bloke who installs digital, modems, etc) for Virgin Media? I've got a phone interview with them on Thursday for that position and was just wondering what they'll ask and how it'll go down? Ta! Link to comment Share on other sites More sharing options...
bawan 0 Posted January 4, 2010 Share Posted January 4, 2010 Question: If a customer has problems with their Modem what is the first thing you ask them to do? Answer: Turn it of from the plug for two minutes then connect it again and restart your computer and see if that works Link to comment Share on other sites More sharing options...
Guest Insider Posted January 5, 2010 Share Posted January 5, 2010 Anyone who works for them deserves to die. Link to comment Share on other sites More sharing options...
Craig 6702 Posted January 5, 2010 Share Posted January 5, 2010 Probably ask if you can: 1. Arrive over an hour late for the install and blame it the complexity of house-numbering. 2. Drill a hole right from an external box into the house on the pissiest angle imaginable 3. Waste a tube of silicon sealing said hole 4. Thread co-ax 5. Screw co-ax onto a modem 6. Hand a booklet to the customer and tell them "best start reading that bonny lad..." despite what clueless look they have on their face. 7. Answer "doesn't come under my remit" to any questions a customer may have about the service you have just installed and how it connects up to their 'non-Virgin Media' PC.... 8. Walk out their front door without a care in the world possibly edging a fart out just before you do Answer yes to them all and no doubt the job is yours.... Link to comment Share on other sites More sharing options...
Guest Insider Posted January 5, 2010 Share Posted January 5, 2010 (edited) Tell them that you'll charge someone a £50 disconnection fee despite said customer not even asking to be disconnected and they'll love you forever. Also promise to ensure no customer ever receives speeds on their super fast broadband service of higher than 56k quality, meaning constant buffering on any media that is streamed, ever. Tell them that you'll deny that the speed issues are with the provider, even though they clearly are because other providers don't encounter the same problems on the same line/computer. Edited January 5, 2010 by Insider Link to comment Share on other sites More sharing options...
Besty 4 Posted January 5, 2010 Author Share Posted January 5, 2010 Fantastic help! Already had these answers on F365. Link to comment Share on other sites More sharing options...
The Fish 11080 Posted January 5, 2010 Share Posted January 5, 2010 A. Me love you long time. repeat ad infinitum Link to comment Share on other sites More sharing options...
Craig 6702 Posted January 5, 2010 Share Posted January 5, 2010 Fantastic help! Already had these answers on F365. If you're not spotting a pattern here then your intellectual level is actually spot on for the role When they installed mine, I didn't give a fuck - I knew what to do. The same cannot be said of my 75 year old Aunt who was left with fuck all of a clue and I had to go and sort it out for her. Link to comment Share on other sites More sharing options...
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