LeazesMag 0 Posted October 6, 2005 Share Posted October 6, 2005 (edited) its for my neighbour. Basically, his son put a programme called bluetooth on his pc, he's using windows98se. I'm not sure where it went wrong, but suddenly things stopped working. Real player, and he couldn't connect to the internet for 2 things. After uninstalling bluetooth, the above 2 things still remained unchanged. Now - he is on freeserve, like me, but for some reason his son has defaulted his pop 3 address to yahoo, so his emails go direct to his yahoo address. He has one of his connection switches ticked on LAN. Is this because of him defaulting to yahoo .. ?? he says it has always been like this. Also, his dial up details in internet explorer has a password in his "tools" setting but not his internet explorer !! which he says he cannot remember and has never typed in to log on as he has always automatically logged on and so the auto connect box has always been ticked. Sorry if it's confusing ... he's a pensioner though and so I am wondering if the best solution is for him to either try to remember his password, type it into his dial up and then log on. If he can't remember it, does he have any other option other than opening a new account for freeserve instead of his current dial up one ie penny a minute. If he decides to cancel his current freeserve and start a new one, does he have to ring freeserve or can he just make a new one, as it's penny a minute dial as you go ? And - if I set up a new account for him, should i set it up like mine, and receive his e-mails through outlook express, but tell him he can still use his yahoo address as he always has done and to ignore outlook express and just consider it to be the system he uses to log on with ? Tried to be a clear as I can and thanks for any good info Edited October 6, 2005 by LeazesMag Link to comment Share on other sites More sharing options...
peasepud 59 Posted October 7, 2005 Share Posted October 7, 2005 Sorry if it's confusing ... he's a pensioner though and so I am wondering if the best solution is for him to either try to remember his password, type it into his dial up and then log on. Definitely, have as many go's as you can however Freeserve may use a generated password, I dont know. Has he checked his old emails on Yahoo (assuming its the one used when creating the account) to see if he received an email from them confirming the log in details? Setting up a new Freeserve PAYG account isnt a problem, you can technically set up as many as you like and dont need to inform them as by taking Pay as you go you didnt enter into any contract with them. Personally, I would set one up under a different host though (try the likes of Virgin) this will ensure that all settings are reloaded from new etc rather than take a chance on whichever file is causing the problems being used in the new installation. Ideally I would uninstall Freeserve fully before installing a new ISP. but for some reason his son has defaulted his pop 3 address to yahoo, so his emails go direct to his yahoo address. He has one of his connection switches ticked on LAN. Is this because of him defaulting to yahoo .. ?? he says it has always been like this. Im not sure what you mean by this, can you clarify it? Are you saying that when someone sends an email to say, his freeserve address its being redirected to the yahoo email? or is it just that when he opens Outlook the one thats displayed is the yahoo one? (saying that is Yahoo available through POP3?). Its straight forward enough to change the profiles in Outlook (ie Tools>Accounts then highlight the one you want and Click the "Set as Default" button). If you have the time to do it then set up Outlook to move each of the accounts he has into different folders so you can easily see whats received from each account and dont have to hassle on with it. And as you're not connecting on a LAN then I would try unticking the LAN box. Link to comment Share on other sites More sharing options...
LeazesMag 0 Posted October 7, 2005 Author Share Posted October 7, 2005 (edited) Definitely, have as many go's as you can however Freeserve may use a generated password, I dont know. Has he checked his old emails on Yahoo (assuming its the one used when creating the account) to see if he received an email from them confirming the log in details? Setting up a new Freeserve PAYG account isnt a problem, you can technically set up as many as you like and dont need to inform them as by taking Pay as you go you didnt enter into any contract with them. Personally, I would set one up under a different host though (try the likes of Virgin) this will ensure that all settings are reloaded from new etc rather than take a chance on whichever file is causing the problems being used in the new installation. Ideally I would uninstall Freeserve fully before installing a new ISP. he came round to my house to check his account, I was hoping to find his freeserve registration details in his yahoo account, but he had nothing there. He says he deletes everything .... ! He won't have a contract or if he did it will have run out, he has had it for about 2 years at least. Yep, mate uninstalling and re-installing is what I would do you've confirmed that..I have wondered though if his modem is just knackered altogether too, and I don't know how he could test that without trying another one but for some reason his son has defaulted his pop 3 address to yahoo, so his emails go direct to his yahoo address. He has one of his connection switches ticked on LAN. Is this because of him defaulting to yahoo .. ?? he says it has always been like this. Im not sure what you mean by this, can you clarify it? Are you saying that when someone sends an email to say, his freeserve address its being redirected to the yahoo email? or is it just that when he opens Outlook the one thats displayed is the yahoo one? (saying that is Yahoo available through POP3?). Its straight forward enough to change the profiles in Outlook (ie Tools>Accounts then highlight the one you want and Click the "Set as Default" button). yes, his pop3 address is mail.yahoo.com [similar] so his mail goes straight into his yahoo box, he doesn't have a mail account set up at all in freeserve...the tick in the LAN is odd I suppose I could untick this easily enough because I could switch it back again if needed. If you have the time to do it then set up Outlook to move each of the accounts he has into different folders so you can easily see whats received from each account and dont have to hassle on with it. And as you're not connecting on a LAN then I would try unticking the LAN box. 43607[/snapback] yep this is how I thought they were supposed to be set up !!! Cheers PP, I'll tell this to him......unless he needs a new modem. I think that I will tell him I will set up a new account and if nothing responds we will have to work on the basis that his modem may be bust as he is getting the "not responding" message Edited October 7, 2005 by LeazesMag Link to comment Share on other sites More sharing options...
peasepud 59 Posted October 7, 2005 Share Posted October 7, 2005 If you go into Control Panel>Modems theres a Diagnostics tab click the button in there to test the modem. Link to comment Share on other sites More sharing options...
LeazesMag 0 Posted October 7, 2005 Author Share Posted October 7, 2005 If you go into Control Panel>Modems theres a Diagnostics tab click the button in there to test the modem. 43796[/snapback] aye, I'll try that cheers mate Link to comment Share on other sites More sharing options...
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