Moving House Changing Sky

[David Kelly 1260]

Someone at work is moving house and wants sky in the new house but as always sky are wanting to charge to move them over.

 

I told him not to go along with this as all you have to do is cancel and re join at the new address under your lass's name as a new customer and as such you get all of new user benefits.

 

He threatened sky with this and they said that you can't do this now as they go off the electoral role and would pick up the family tie and would end up charging them £200.

 

This sounds like shit to me (I swapped at Christmas and had no problems).

 

Anyone know if this is bullshit or true?

[sweetleftpeg 0]

He probably should have said nowt. Now they know exactly what he's going to do, he might be treated as a special case. £200 to move house is shocking like.

[Craig 6700]

They're fucking bastards for doing that tbh - he's a paying customer FFS, I'd simply threaten to go with cable instead if they don't give in.

 

I think it's all threat tbh. My brother's Sky box blew up so rather than pay them the extortionate amount for a repair (it had gone past 12 months old) he bought another on ebay for £50 complete with a viewing card. Obviously didn't need the viewing card so listed it on ebay and flogged it alone for £65

 

Within seconds of the transaction being completed, he got a shitty email off Sky saying that he'd broken their terms and conditions and unless he paid them the full amount for a new box AND a new viewing card, they'd take the matter further....

 

Never replied and never heard another thing...

 

Thieving bastards.

[Fop 1]

He threatened sky with this and they said that you can't do this now as they go off the electoral role and would pick up the family tie and would end up charging them £200.

 

This sounds like shit to me (I swapped at Christmas and had no problems).

 

Anyone know if this is bullshit or true?

 

 

I suspect it's one of those things that (even if it's technically legal) they wouldn't actually do.

 

Although given the way call-centres tend to work I don't think they can do that anyway, there's no "ooo you are in the same family" law as far as I'm aware nor any "if you sign up to this so does your entire family" clause, or indeed any "if you don't pay whatever we say we can take your kids and use them as slave labour" agreement as much as the likes of Sky might really, really want there to be.

 

 

 

 

 

If they get snotty just threaten them with legal action, it soon gets rid of them, like when they were trying to charge an address of mine with for Sky debts under someone else's name - and address that has never had a Sky subscription and has never had that person living there (only 2 owners since it was built). Got no where repeatedly telling them this, one threat of legal action and suddenly it's all sorted.

Edited June 26, 2008 by Fop

[Park Life 71]

He threatened sky with this and they said that you can't do this now as they go off the electoral role and would pick up the family tie and would end up charging them £200.

 

This sounds like shit to me (I swapped at Christmas and had no problems).

 

Anyone know if this is bullshit or true?

 

 

I suspect it's one of those things that (even if it's technically legal) they wouldn't actually do.

 

Although given the way call-centres tend to work I don't think they can do that anyway, there's no "ooo you are in the same family" law as far as I'm aware nor any "if you sign up to this so does your entire family" clause, or indeed any "if you don't pay whatever we say we can take your kids and use them as slave labour" agreement as much as the likes of Sky might really, really want there to be.

 

 

 

 

 

If they get snotty just threaten them with legal action, it soon gets rid of them, like when they were trying to charge an address of mine with for Sky debts under someone else's name - and address that has never had a Sky subscription and has never had that person living there (only 2 owners since it was built). Got no where repeatedly telling them this, one threat of legal action and suddenly it's all sorted.

 

 

But for a laugh you still sued.

[Fop 1]

I'm fairly sure I wouldn't have had a leg to stand on, but that's pretty irrelevent in those sort of games.

 

 

 

What always amazes me though is how nasty they'll get with customers, to the point where someone that would have come back and paid a nice juice monthly fee decides they'd rather spend a week sniffing John Prescott's undies just after the 6 monthly change than do that.

[Southern Geordie 1]

Sky have been right muppets with us. Got sky the other day (just under a week ago) and as part of that deal we got broadband, but we got a call today saying we have to activate the bt line to change to sky.. so we did that and it's gonna be a further 10-14 working days before we're online! I know they've gotta sort out activation times and that but it can't be that long can it?!

 

And also why would they ask us to get a BT line originally to get sky, for them now to tell us to move the phone line over to sky.. such a joke. Just loads of little charges they're adding up.

Edited July 23, 2008 by Southern Geordie