Jimbo 175 Posted February 5, 2008 Share Posted February 5, 2008 Online auction site eBay has said it plans to overhaul its feedback system and will ban sellers from leaving negative comments about buyers. EBay said problems were occurring, and slowing down trade, when buyers left negative comments about sellers who then retaliated with their own views. From May, those selling on eBay will not be able to leave unfavourable or neutral messages about buyers. The move, which will affect users worldwide, has angered many sellers. Sellers say it will leave them unprotected. Critics of the changes argue that by taking away a seller's right to complain about a problem buyer they will have very little recourse for action when a sale goes wrong. And they complain that by still allowing buyers to leave dissenting comments about sellers, eBay has skewed the whole trading process. When both sides have equal access and rights to leave negative comments about each other it is a well balanced trading process, they say. However, eBay counters that problem buyers can still be dealt with. "If a buyer doesn't pay, the seller can easily contact eBay, we will review any complaint and maybe remove the buyer," a spokesman said. The changes aim to "improve the overall customer experience", eBay said. It added that many buyers would not leave negative comments for fear that sellers would retaliate. As a result, buyers and sellers may not get a fair picture of what is actually happening between trading parties. It maintains that the majority of transactions go "swimmingly". EBay says that only a minority of sellers leave negative feedback for buyers. Link to comment Share on other sites More sharing options...
MrBass 2824 Posted February 6, 2008 Share Posted February 6, 2008 It's a difficult thing to perfect to be fair. The biggest problem at the moment is the whole retaliation thing. I sold an item and the person claimed they didn't get it so I had to give them a refund. I wanted to leave a neutral comment so that other sellers would be aware in case they sold an item that this person "never received", but didn't bother as they would probably leave me negative feedback in return. Not sure that removing the feedback option for sellers is the way to go mind. Anonymous feedback would be the best way to go, but then for people who don't buy many items it's not going to be hard to figure out where the negative feedback came from. Link to comment Share on other sites More sharing options...
Jusoda Kid 1 Posted February 6, 2008 Share Posted February 6, 2008 It's a difficult thing to perfect to be fair. The biggest problem at the moment is the whole retaliation thing. I sold an item and the person claimed they didn't get it so I had to give them a refund. I wanted to leave a neutral comment so that other sellers would be aware in case they sold an item that this person "never received", but didn't bother as they would probably leave me negative feedback in return. Not sure that removing the feedback option for sellers is the way to go mind. Anonymous feedback would be the best way to go, but then for people who don't buy many items it's not going to be hard to figure out where the negative feedback came from. Send everything recorded or if it's small package it big so it has to go the post office for collection Link to comment Share on other sites More sharing options...
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